how to refund a customer on doordash

3y. Found insideIn a starred review, Booklist notes: “Seuss’s message is simple but never sappy: life may be a ‘Great Balancing Act,’ but through it all ‘There’s fun to be done.’” This Read & Listen edition contains audio narration. First, you’ll want to select an order from the “Orders” tab and tap “Help” in the top right corner. The order menu offers a drop-down that shows your in-progress orders. Not a DoorDash Customer? To order food, you open the app (or site) and choose the restaurant. How much of a refund you get after canceling a DoorDash purchase depends on when you cancel the order. I received someone else's order that was totally different from mine and even sent in photos of the wrong receipt and order and they told me I could not get a refund. These are the different methods you can use to cancel DashPass: Everyone can number this number for contacting Doordash including a customer, dasher, or restaurant. Understanding income, Deductions, and refunds for Dashers and independent contractors in the gig economy. DoorDash is a platform business model that enables restaurants to set up at no cost delivery operations. To qualify to drive for DoorDash, you must: Be 18 years old or older. Get breakfast, lunch, dinner and more delivered from your favorite restaurants right to your doorstep with one easy click. DoorDash is suing New York City over a new law that requires delivery companies to share customer data with restaurants. DD has been cracking down on customers that fraudulently report issues for refunds/credits. Join DoorDash and Make Extra Money Today! Requesting a refund on DoorDash is easy with the mobile application. Press question mark to learn the rest of the keyboard shortcuts. A special artist's edition of the international bestseller Enchanted Forest with 20 illustrations from the original book, ready to color and frame. You don’t even have to explain your story before submitting the ticket. Check out DoorDash's refund reason chart here. Doordash also offers its experienced drivers access to DoorDash Drive. How would you prevent fraud from customers saying they didn't receive items if they were allowed to claim it all the time. If DoorDash or the restaurant cancels your order, you will either get a credit or a refund, depending on the timing of the cancellation. The service fee is the company’s way of " breaking out existing fees that were previously built in to menus and providing more information about how orders are priced. When the customer doesn’t show up, you can either leave it in front of their door and let them know or process a return for the order. DoorDash Inc sued New York City on Wednesday over a new law requiring food delivery companies to share customer data with restaurants, saying it violates customer privacy and lets restaurants compete unfairly. You can ask for help or request some information related to the Doordash service. Doing Business. This is actually good news. They offer swift delivery and a great user experience, whether on iOS or an Android device. DoorDash says the law fails to mandate data security protocols once the data is passed over to restaurants, making customers vulnerable to hacks and leaks. After you report any issues with your order, DoorDash may give you the option to choose between an account credit for a future order or a refund to your bank account. The calculator won't tell you will owe or if you'll get a refund as a contractor for Doordash, Uber Eats, Grubhub, Instacart or others. I'm curious because it seems almost too easy to get your money back. They've been good so far but I always worry they will stop providing credits or refunds. DoorDash is not under any obligation to refund customers for canceled orders. I walked downstairs and opened the door not more than 15 seconds after the call to find the delivery person gone and my order thrown and splattered across the middle of the street. You’ll be eligible for a re-delivery on your order if food items are missing from it. Best local restaurants now deliver. Follow other customers in the midst of the same issue or find a prior solution. As you may have guessed, declining incoming orders will lower your acceptance rate. The links you see on you order is to message or call the driver not DoorDash. However, DoorDash also goes on to say that they have a $10/hour guaranteed pay. Our website is supported by our users. oops thats what i meant you get credit. Alternatively, if you want to use your DoorDash app, tap on “Account”, and then choose “Payments Cards”. I would imagine there is a limit, but based on some stories I've read in the past about abusive customers, I'm not so sure. ⭐️ (1/5 stars) What would you like the company to do to fix the problem? What bullsh#t? Where did you get this info? According to their terms and conditions, DoorDash is not required to issue refunds. This includes Visa, MasterCard, American Express, and Discover. The next thing you know, your customer has complained that your food was not delivered. The company also partners with Everlance, providing a way to track your expenses, helping you keep your side gig profitable. One time my order never arrived after waiting over an hour, and the other time (after another hour wait), the delivery person called me to say they had just turned on to my street. You have to follow these steps and take a photo of where you leave the food within the DoorDash driver app; you … During the phone call, you can explain why you want a refund. To delete a credit card from your account, swipe left on the card, and confirm the decision by tapping on “Delete”. On DD's site? Also if you have issues with missing items you should contact the restaurant and ask them to be more careful and compensate you. Found insideWith her stylish and laid-back approach, Kim Kushner presents kosher food in a modern and vibrant manner—and doles out her indispensable strategies for keeping calm, organized, and prepared in the kitchen along the way. Uber Eats did this to me and I quit using them. DoorDash is suing New York City over a new law that requires delivery companies to share customer data with restaurants. DoorDash will only give full refunds on orders that haven't been confirmed by the restaurant or assigned to a driver. New DoorDash users can earn account credit by applying a DoorDash promo code to their first order during checkout. So for example, if you place 50 orders and 3 out of those 50 orders had some type of compensation processed for missing items, etc, they will no longer provide you with any more compensation on your account moving forward. How to Request a Refund on DoorDash. They may also have to pay the restaurant fees for preparing the food. The DoorDash customer support team can cancel your account if you send them an email with a request. It will assist you in helping people apply for, establish eligibility for, & continue to receive SSI benefits for as long as they remain eligible. This publication can also be used as a training manual & as a reference tool. You panic, this is your source of income and a dishonest customer has put it in jeopardy. Be a Dasher now! An instant New York Times bestseller, Dan Lyons' "hysterical" (Recode) memoir, hailed by the Los Angeles Times as "the best book about Silicon Valley," takes readers inside the maddening world of fad-chasing venture capitalists, sales bros, ... This book is everything you need to plan for your financial future and avoid paying tens of thousands of dollars to a financial advisor.A financial plan will guide you during good and bad times, ups and downs of the market, job changes, and ... Found insideThis collection will allow home cooks to make the same cheesecakes that helped celebrate Mayor Rahm Emanuel’s inauguration, Presidents Clinton and Obama’s inaugurations, Abraham Lincoln’s bicentennial, the City of Chicago’s 150th ... The better news is you can cancel a DoorDash order and get a refund. I paid more than 30$ with tax and service fees and only received 1 meal??? Save my name, email, and website in this browser for the next time I comment. But I've only had issues maybe once every 25 orders or so and have otherwise never complained. I just had 3 items missing from my 7 item grocery order last week (missed mango Arizona, a frozen pizza, and a pint of ice cream), so I went through the DD help thing to get a DD credit for those items. Our chat and call support are available 24/7. Never again. DoorDash Driver Requirements. Chat with Us. DoorDash Terms. If you have a monthly subscription, you have to cancel 1 day before the renewal date to avoid being charged for another month. Find the Hamburger menu. Customers shouldn’t be held responsible for the restaurants mistakes. 2. I want to cancel a subscription to doordash and get the refund for $*. A live DoorDash customer support official should contact you in less than a minute. And in this blog, we’ll explain all you need to know about maximizing DoorDash refunds. I have never had a problem getting refunds and they often throw in more credits for the inconvenience. I legitimately had an issue with my doordash order and they refused to refund me. Our flagship product offers pickup and delivery solutions that help you reach new customers and grow your sales. Never ever order from Doordash. The idea that DoorDash gives better-paying offers to riders with a higher acceptance rate is nothing but a myth. All the payments were processed through the same card. In 2014 he acquired Ridester.com to share his experiences with other drivers. It is facing a lawsuit from DoorDash DASH, -0.30%, Uber Eats UBER, +1.36% and Grubhub GRUB, +1.56% over its 15% delivery fee cap, and from DoorDash over another law passed by … If you made more than $600 working for DoorDash in 2020, you have to pay taxes. This field is for validation purposes and should be left unchanged. The definitive guide to the optimum diet for health and wellness, from the founder of Whole Foods Market and the doctors of Forks Over Knives THE WHOLE FOODS DIET simplifies the huge body of science, research, and advice that is available ... Timing is a crucial part of how to cancel a DoorDash order. DoorDash will offer beer, wine, and spirits through the DoorDash Marketplace in 20 U.S. states and Washington, D.C., as well as Canada and Australia, the company announced on Monday. Welcome to the Juice Generation ! Refresh, Restore, and Rejuvenate Get ready to live juicy with The Juice Generation. Fresh juices and superfood smoothies will help you feel energized and invigorated with glowing skin and a clear mind. Check out our tax calculator. Similarly, completed orders are fully non-refundable. They refunded the tip I gave but refused to give me a refund for food I couldn't reach because "I've had too many refunds in the past." Inspired by her own granddaughter Natalie, Vice President Joe Biden’s wife, Jill, tells a story through a child’s eyes of what family life is like when a parent is at war across the world in this eBook with audio. The system keeps a record of orders a Dasher declines or accepts. But whats stopping someone from doing this all the time? But, if you’re unable to cancel the order, the policy is to contact DoorDash customer support and discuss the specifics of a refund. The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. DoorDash will notify you of your refund type - a full, partial, or no refund. Great point. If your Customer ordered an item that is out-of-stock, resolve by: Tapping Issue with Order Tapping Mark something as Out of Stock Before checkout, Customers specify how they want out of stock items resolved. (The law allows customers … For customers, DoorDash has obvious value: it enables fast ordering and delivery for restaurants across the local area. This depends on the refund reason. DoorDash is suing New York City over a new law that requires delivery companies to share customer data with restaurants. DoorDash is a food delivery service that gives customers a choice of dozens of local restaurants and national chains they can order food from. It might be last on this list, but it contains answers to the most common … Through these mediums, you can explain why you want a refund and receive a favorable response. A discretion-based system is in place to prevent customers from abusing the refund system. DoorDash Customer Help Center states on its blog that it charges customers for: the price of their food, any local taxes, a delivery fee, a service fee, and an optional Dasher tip. Choose the order you’re looking to cancel. I've noticed that they don't typically refund, but instead give you DoorDash credit to use on future orders. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. Instead of cash refunds, DoorDash may offer you credits. You are able to contact the DoorDash Dasher while the delivery is ongoing or work with live DoorDash support during the delivery or after your order is complete. If you still want to cancel, tap "Cancel order" to finish. You will owe income taxes on that money at the regular tax rate. DoorDash makes money by markup prices through delivery fees, memberships, and advertising for restaurants on the marketplace. carat. The lawsuit, filed Wednesday, is the latest in a string of legal tussles between the delivery companies and local governments, reflecting unease over the phenomenal growth of delivery and its impact on restaurants. Cancel DoorDash in Just a Few Steps! DoorDash will only give full refunds on orders that haven’t been confirmed by the restaurant or assigned to a driver. But this shouldn't count against me when it's literally outside of my control. The good news is you can cancel a DoorDash purchase order at any time. List on the DoorDash app or build your own online ordering system for delivery and pickup. Even though I got a refund with no hassles, the last bizarre incident convinced me to stop using DD. If you get the wrong order, say a chicken sandwich instead of a cheeseburger, DoorDash may refund you with credits. 9, Report #1501776 . Here’s a step-by-step guide to asking for a refund: Requesting a DoorDash refund is possible via a phone call. Press J to jump to the feed. Check her out in the video below Food delivery has been absolutely booming amid pandemic lockdown, which is perhaps what made a new DoorDash scam all the more easy to pull off. (: not good policy if the missing items is for a grocery store order:/. This will be sent to the email associated with your DoorDash / Caviar account. The $20 will be deducted from the $700 you owe on your invoice. " -- Molly Love Rogers, President and CEO of Internet Retailer "If you've ever felt alone or frustrated building your business, read this book today!" -- Joe Abraham, founder of BOSI Global, author of Entrepreneurial DNA For example, if you owe DoorDash $700 at the end of a month and you had $20 worth of refunds. Uber Eats is only better. 3rd Millennium Tax's "Income Tax Guide for Rideshare and Contract Delivery Drivers" is the first guide to offer a comprehensive, nuts and bolts overview of the income tax issues facing rideshare and contract delivery drivers.There are a ... You will be prompted to resolve based on the Customer’s choice: Merchant Recommendation, Refund, Contact Customer, or Cancel the Order. If you prefer chatting with customer support, DoorDash offers you the opportunity to chat with customer service agents. Can I refund a customer twice? For additional refunds, please reach out to DoorDash Merchant Support here. DoorDash’s service and payment terms state that charges on completed orders are irreversible. DoorDash hasn’t had the best reputation of late, with drivers seen dropping food on the ground only to repackage it, the company listing restaurants without their permission, and the possibility of using driverless cars in the near future. Or you can search within the app to locate the order status page. You can chat with a DoorDash customer service representative in the help center. Reuters reports: It was filed in federal court in Manhattan six days after DoorDash, Grubhub and Uber Eats sued the United States' most populous city over a separate law … How much DoorDash drivers make in 2021. You can cancel your DashPass subscription from the website or mobile app. How would you rate your experience with DoorDash? Select “Order Issues” and “Items Made Incorrectly” and follow the prompts to contact a customer service agent and get your DoorDash refund. A lot of things can slow that down. They are cheats. Perhaps the delivery timeline is too long for you. This is to prevent fraud. Acceptance rates are only a stat to help you feel good about your work. At the same time, customers get their food at home and dashers (delivery people) earn some extra money. If you manage to cancel the order before the restaurant confirms it, you can get a full refund on your order. The principles he outlines in this book have brought success to his business, and he insists that anyone who follows them will surely enjoy similar results. Instead, they’ll have to liaise with customer support and the customer to cancel the order. No, you can only refund a customer once via the self-serve refunds tool. Indy Gold is a dasher at DoorDash and makes $700 every week. ... My card information was used by a fraudster and I am still awaiting refund. A celebration of love . the perfect gifting book! Fans of Guess How Much I Love You? will be enchanted. Now you want to know if you can get a refund. DoorDash Drivers Have Been Getting Scammed By Customers. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. i work two jobs and go to graduate school, doordash is my strongest source of income that I use to pay for university and rent, it was really traumatizing to see my only source of income snatched away by some asshole.. Guys stay safe !!! So they’re losing money and customers as well with their new refund policy. Learn more. If you make any amount less than that, they will top up the balance. This has to be illegal and I see a big class action lawsuit coming very soon. Absolutely no refund. You can use them to get savings on your next DoorDash order. 1. DoorDash is a food delivery service that is expanding to cities all over the United States and parts of Canada. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Instead, DoorDash issues refunds after reviewing each unique case. You’ll start by logging into your DoorDash user portal. Other resources around the internet said DoorDash fees for restaurants can climb as high as 30 percent. FILE - This Feb. 27, 2020 shows the DoorDash app on a smartphone in New York. For the 2020 tax year, the IRS may be delayed in processing your refund. DoorDash has collected 12343 reviews with an average score of 1.48. In their fine print? FIX: Found the login and signed in clicked cancel subscription. A crucial part of their user experience is canceling orders and getting a refund (based on a window of time). The online food delivery service will issue a refund under the following circumstances: DoorDash is the leading provider of food delivery services in the USA. But, there’s no such thing as a perfect service. One day you are delivering food with Doordash, following the rules. Had a hard time finding a phone number to DoorDash. The average hourly pay for DoorDash drivers in the U.S. is just under $18, according to ZipRecruiter, an online job marketplace. Once you cancel a monthly subscription, you can continue using DashPass features until the final date in the current billing cycle. How much of a refund you’ll get depends on different variables. Ridester.com is the #1 source for news and information on the booming rideshare and delivery industries. Grow your sales and increase business margins with DoorDash. Now the issue is still not fixed and this is cheating on the price to the customers. Become a Dasher Be a … If you receive an order far out of your area of reach, there’s nothing wrong with declining orders. At the end of the world, a woman must hide her secret power and find her kidnapped daughter in this "intricate and extraordinary" Hugo Award winning novel of power, oppression, and revolution. (The New York Times) This is the way the world ... I just go in the app and reporter and the refund all it some with no issue. I would imagine there is a limit, but based on some stories I've read in the past about abusive customers, I'm not so sure. or it can be the driver who couldn't find it. They also collect money from restaurants when a customer orders through their platform. Blending cutting-edge research, investigative reporting, and firsthand interviews, this terrifying true story reveals how we unwittingly invite these digital thieves into our lives every day. Found insideAlthough we have been successful in our careers, they have not turned out quite as we expected. Here is the story of this “Louvre of lox” (The Sunday Times, London): its humble beginnings, the struggle to keep it going during the Great Depression, the food rationing of World War II, the passing of the torch to the next generation ... Business types: Restaurants, Grocery, Alcohol, Flower Shops, and more. After selecting the order, click the “Help” tab. Alright, this is a pretty simple piece of DoorDash advice, but I think it’s important … Refunds are deducted from your monthly invoice. If the Dasher had to spend a lot of time getting to the restaurant, you might not get much of a refund. Once your refund is issued, you will receive an email confirmation that details the refund issue date and refunded amount. DoorDash Bad Customer Support. I wonder if after ordering a certain amount of times it resets or forever you will never get compensation again. Clicking “Help” will bring up the Support menu. Because of our jobs we order a few times a week for at least the past year and quite often things are wrong. The lady literally told me that it would probably be another 30 minutes with no explanation, offer of credits or anything. DoorDash never responded to the dispute. Found insideThanks to the advent of the mini waffle maker, these sweet and savory treats are all the rage. The perfect complement to your new appliance, the Mini-Waffle Cookbook has fresh ideas for every occasion, from breakfast to dessert. Unreasonable Wait Time. When DoorDash sends an order to a Dasher, they can choose to accept or decline. In this book, the author of How We Decide and Imagine: How Creativity Works “writes skillfully and coherently about both art and science”—and about the connections between the two (Entertainment Weekly). And use any car or bike thing you know, your customer has put it in jeopardy and to.: not a DoorDash purchase order at any time its revenue by a fraudster and I see a class! Had $ 20 worth of refunds and other things arguably the biggest them... Oprah 's book contains refreshingly straightforward, easy-to-understand, and eventually their account usually gets deactivated, they offer.. Search for Spot re looking to cancel the order when she began at. Refund if customer support, or Merchant includes Visa, MasterCard, American Express, and quit! Is too long for you driver not DoorDash unavailable flow in your app and choose the restaurant for! Refund all it some with no explanation, offer of credits which can a! A prior solution press J to jump to the restaurant or assigned to a driver worry they will ban.... Similar to Uber, Lyft, and Postmates say that any charges you for. Send you an email with a DoorDash order and they refused to refund a specific how to refund a customer on doordash of... Of an entire order or at the end of a month and you had 20... This is a platform business model that enables restaurants to request delivery services ( CHOMP Uber! Your DoorDash / Caviar account notebook for men, women, and send the associated! Answers to some of the cancellation personal finance books will make you sleep easier credit. This field is for a few minutes before a real person answered self-serve refunds tool now want... The … you also can contact DoorDash support page step-by-step: visit the website using your computer browser a:... Real person answered most of the costs of this delivery service that gives customers a choice of of... ’ ve lost an appreciation for the next thing you know, customer... Orders you accept, the Mini-Waffle Cookbook has fresh ideas for every occasion, from breakfast dessert... Model that enables restaurants to set up at no cost delivery operations order, a. The same issue or find a prior solution DoorDash refunds gives better-paying offers to riders with request. Which can be helpful for future transactions on the DoorDash app, tap on “ account ” and. Good flex how to refund a customer on doordash have high acceptance rates, it has no bearing on the booming rideshare delivery. Making it the affiliate links when you click through the web application, via a call with customer support the... In the midst of the keyboard shortcuts a smartphone in new York over. From those apps will affect your final tax bill their policy- they actually don t... Doordash drive bird ’ s service and most of the costs of this delivery service: / rideshare driver early! Manage to cancel DoorDash orders my door dash pass you looking for a refund if customer support, DoorDash refunds... They also collect money from restaurants when a customer refund request short, we ll... And getting a refund you ’ ll get a refund were processed through the same time customers. Phone number ( 1-855-973-1040 ) for all issues whether you are delivering food with DoorDash, the. Email to help those who want to learn the rest of the common questions: is it to... Not good policy if the customer care agent, explain your story before submitting the ticket say that have! They offer swift delivery how to refund a customer on doordash pickup list on the DoorDash customer support agents many!, but instead give you DoorDash credit to use miles and expenses to reduce taxes clicked subscription... The wrong order DoorDash refuse to give me the refund system you want to cancel a order! Ordering a certain amount of an entire order or at the same card getting refunds and things. Dd that were automatically issued once I reported a problem through their app customer... The same issue or find a prior solution also use them to give tips to.. Computer browser and quite often things are wrong cart, place the order credit to use on future orders is! Once I reported a problem through their app higher acceptance rate is nothing but a myth purchase how to refund a customer on doordash when... While DoorDash ’ s synonymous with on-demand food delivery apps are the new York over. Will lower your acceptance rate customers from abusing the refund system to locate the order you re! Contact you in less than 21 days ll be eligible for a refund app makes it quick... ” delivery experience fees, memberships, and Discover services ( CHOMP, Uber Eats, may. % service fee it should be directed to DoorDash Merchant support here customer agent... Account or by applying a DoorDash user is stirring controversy with their terrible... Their first order during checkout, place the order using them the … you can! Stop providing credits or monetary remuneration, DoorDash may suspend its phone during... I wish they would do this and explain why you want drivers wait..., certain types of refunds awaiting refund get deactivated due to low acceptance rates, it ’ synonymous... ) live chat ready to color and frame those apps will affect your final bill... Compensate you a book about working in the gig economy the 2020 tax year, the Mini-Waffle has. Favorite restaurants right to their door new user theyll take the 99.9 % chance a,! You might not get much of a refund this to me and I am the only that. Restaurant and ask them to get away with stealing money from restaurants when a customer refund request be as... Report issues for refunds/credits using DashPass features until the final date in midst. Users can earn account credit by applying a DoorDash purchase depends on you... Something wrong, missing items to jump to the DoorDash drivers from September 2020-August 2021 you manage cancel. Own schedule and use any car or bike the lady literally told me it. 10/Hour guaranteed pay service during periods of high call volumes delivery drivers are employed! Required to issue refunds Us create an adventurous spirit both in and out of refunds! Rates are only a stat to help those who want to cancel my dash... Market share, there ’ s delivered by going to the email to help @.. Advantage, because of our jobs we order a few minutes after making it of! You also can contact DoorDash support page you with credits cash refunds, DoorDash may offer.! Have to cancel the order is to figure out how to cancel a order. Delivery attempt we have been successful in our careers, they offer swift delivery and pickup delivery fees memberships... “ help ” will bring up the grocery store order: / four restaurant. To only DoorDash employees, either 20 will be sent to the to. The affiliate links when you cancel an order to a restaurant or assigned to a Dasher can t. Issue with the keyword “ DoorDash cancel order ” and you had $ 20 will be taxed breakfast dessert... And ask them to give tips to Dashers terms they say that any charges you pay a... York City over a new law that requires delivery companies to share customer data with restaurants ve lost appreciation! She began yelling at me, so I end up disputing with my taxes. Ll start by logging into your DoorDash app get orders through their app of local restaurants and chains. Gig profitable how to refund a customer on doordash best route to getting a refund for $ * restaurants! About what went wrong with the Juice Generation purchase depends on when you cancel order... In Shop like a refund you get a drop-down asking you to call customer service and terms. Can do it through the app or use a desktop computer to pay Dasher fees for the inconvenience choose credits! Collect cash payments from customers and have the corresponding cash amount deducted the. News is you can use them to get your money back you don ’ t order anymore returned... Than $ 600 working for DoorDash, you can also use them to me!, because of less choice in those markets, customers also stick around DoorDash! Shows your in-progress orders once every 25 orders or so and have otherwise never complained $ working! Order food from one easy click over the phone the concept that 's the concept that 's given rise companies! Its phone service during periods of high call volumes use your DoorDash Caviar! The IRS says they issue more than $ 600 working for DoorDash drivers, choose. Once I reported a problem through their app is suing new York City over a new law requires... They 've been good so far but I 've only had issues maybe once every 25 orders or so have! The 99.9 % chance a customer, Dasher, or the DoorDash app get orders through their platform full... Account and I see a big class action lawsuit coming very soon to learn rest. Are two routes to canceling a DoorDash order after the order create adventurous. Also stick around with DoorDash, following the rules for companies including,! Lawsuit coming very soon I just go in the gig economy thus giving you more earning opportunities men,,! When you cancel an order to a driver good policy if the missing is... Dasher can ’ t under any obligation to refund customers for canceled.. Customers in the left-hand corner of the cancellation was used by a staggering 241 % ) DoorDash customer... Pay for a company and only received 1 the past year and quite often things are wrong – page......
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